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IT Support Advisor [m|f] for logistic software

Soloplan is an International company which prides itself to be the market leader in Transport Management systems. We are looking for a driven individual who will strengthen our international customer service team.

Your Tasks

  • Competent and friendly customer support for our transport management software application CarLo® via the phone, by e-mail and via remote maintenance sessions.
  • Identification and analysis of technical problems and malfunctions as well as finding solutions
  • Documentation of customer requests and solutions in our ticket system
  • Installation of our software products at customer site
  • Configuration of our software solutions according to our customers‘ needs
  • Providing customer training on site on how to use our software application

As a member of our external service team you will receive an additional performance bonus based on yearly agreed upon targets.

Your Profile

  • Completed Bachelor Degree in computer science, business informatics or logistics or comparable professional experience (min 3 years)
  • Experiences in customer IT support | IT service desk, preferably for logistic software applications
  • Training experience for end-users (necessary)
  • Profound IT skills or knowledge of the logistic sector
  • Knowledge in SQL databases (necessary)
  • Very good English language skills (spoken and written)
  • Valid driver's license Code 8
  • Quick thinking and professional demeanor
  • Hard worker and fast learner
  • Willingness to travel

Next steps

Please send your detailed and completed application documents to our HR-Team, stating your salary expectations, your earliest possible starting date or your current period of notice as well as the JOB-ID 690-1

Your application should include an individual cover letter, your CV - preferably with a photo - and all relevant certificates (school, university, job references).

Thank you very much!

Get your place today

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