IT support employee | Second-level supporter [m|f|d]

Soloplan is an International company which prides itself to be the market leader in Transport Management systems. We are looking for a driven individual who will strengthen our International service team. After an extensive introduction phase, you will strengthen our international service team as second level support for our software CarLo®.

Your responsibilities

• You are the first support contact for our customers and users by phone or by e-mail
• You record the technical customer requests with the help of a modern ticket system, document, analyse and develop solutions
• If necessary, you forward unanswered requests to our third-level support employees

Your profile

• Completed studies in computer science, business informatics or logistics or comparable vocational training
• Some initial work experience in IT support | IT service desk is desirable
• Good IT and/or logistics skills
• Good German and English language skills (spoken and written)
• Quick thinking and good communication skills

Next steps

Please send your detailed and completed application documents to our HR-Team, stating your salary expectations, your earliest possible starting date or your current period of notice as well as the JOB-ID 690-1

Your application should include an individual cover letter, your CV - preferably with a photo - and all relevant certificates (school, university, job references).

Thank you very much!