Customer Solution Manager [m|f|d]

Soloplan is an international company that prides itself in being the market leader in transport management systems. After an extensive introduction phase, you will strengthen our Customer Solution Management. A job full of interesting challenges awaits you.

Your responsibilities

• Competent and friendly customer support for our transport management software application CarLo® via the phone and by e-mail
• Identification and analysis of technical problems and malfunctions as well as finding solutions
• Documentation of customer requests and solutions in our ticket system

If you are interested in field service activities, you will also take on the following tasks, which will be compensated by an additional performance bonus:
• Installation and configuration of our software products remotely or on-site
• Execution of individual training sessions and consulting with our users
• Analysis and implementation of the Software process requirements

Your profile

• Some initial work experience in software consulting is desirable
• First professional experience in the field of IT support/IT service desk desirable
• Good IT and/or logistics skills
• Native or bilingual proficiency in English is required
• Quick thinking and good communication skills

Work Environment

You will join a medium size but growing team at our Johannesburg Branch office. In addition you will be in daily contact with, and supported by, your colleagues at our head office in Kempten, Bavaria and several international branch offices from the UK, Poland and Germany.

Next steps

Please send your detailed and completed application documents to our HR team, stating your salary expectations, your earliest possible starting date or your current period of notice as well as the JOB-ID 690-1

Your application should include an individual cover letter, your CV-preferably with a photo-and all relevant certificates (school, university, job references).

Thank you very much!